Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If these conditions are not respected then Mela Fouta will not be able to refund or exchange the product(s) concerned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Returns are made at the Customer's risk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or for an article of equivalent price, send us an email at firstname.lastname@example.org and send your item to : Mela Fouta, 147 triq birkirkara, Bernarda Court, Flat 6, San Julian's, Malta.
Embroidered or Personalized items
Given the unique and personalized nature of the personalized/embroidered item, it may not be taken back or exchanged in accordance with article L121-21-8 of the Consumer Code.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Mela Fouta, 147 triq birkirkara, Bernarda Court, Flat 6, San Julian's, Malta.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
As soon as we receive the return, you will receive a confirmation e-mail. Your credit note or refund will be made within 14 days of receipt of your return to the account associated with the credit card used for payment or to the Paypal account used for payment.
In the case of an exchange as soon as we receive and check the returned product, we will send you the replacement product.